For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The Gaming Services Host role reports directly to the Gaming Services Supervisor and you will be responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests.
This is a great opportunity to showcase your skills and thrive in the Premium Gaming team.
A few of your responsibilities
- Sign up memberships, meet and greet guests across the private gaming floor areas
- Promote and provide feedback on all customer related service programs.
- Clearly always demonstrate to customers and team members a commitment to service excellence through the effective implementation and delivery of the Star Values.
- Develop and maintain relationships with customers to achieve established service standards and repeat business.
- Handle customer service queries and concerns with diplomacy and tact and provide appropriate responses in line with established SOPs including escalation of issues as required.
What are we looking for?
- Must be able to work on a rotating roster
- Experience in a guest service-related field
- Excellent verbal and written communication skills
- Computer literacy essential
About you
With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Premium Gaming Team up for success.
Your role will be pivotal in shaping the success of our Premium Gaming Team at The Star. Join us in making a difference.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy – limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
