For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Cashier Services Duty Manager, you will lead the day-to-day operations ensuring the smooth and efficient operation of the Casino Cage and Keno services. Reporting to the Director Cashier Services, you will be responsible for leading a team of Cashiers & Cashier Supervisors, providing leadership, guidance, and support to maintain high standards of customer service, compliance, and operational excellence.

This is a fantastic opportunity where you will lead with integrity, ensuring compliance in all aspects of your role.

A few of your responsibilities

• Coordination of daily operations inclusive of team member scheduling and professional development
• Drive continuous improvement through process change, management of costs and review of guest experience
• Establish and maintain patron accounts in compliance with all relevant regulations, policies, and procedures
• Supervise and guide the team, fostering a proactive and high-performance environment
• Collaborate with various departments, including Security and Surveillance to ensure seamless operations
• Maintain a thorough knowledge of the compliance requirements relating to the Casino Control Act 1982, associated Legislation and the System of Accounting and Internal Control

What are we looking for

• Demonstrated experience in a leadership capacity within a highly regulated environment, preferably in a casino, cash operations, or finance industry
• Strong leadership and interpersonal skills with the ability to drive team member engagement, development and manage performance
• Detailed understanding of Casino Control Act 1982 and compliance requirements (highly regarded)
• Flexible availability to work across a 24-hour/7-day roster that will include nights, weekends and public holidays 
• Eligible to obtain a Casino Key Employee license (which includes thorough background checks)

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Your role will be pivotal in shaping the success of our cash operations at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.