For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.
Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.
As a Guest Services Attendant in our Entertainment team, you will form an integral part of our front of house customer service experience for our world class productions at The Star Gold Coast. The successful applicant for this role will need to be dynamic, well presented and pro-active to the needs of our guests.
A few of your responsibilities
- Welcome and assist guests by escorting them to seats, resolving inquiries, and handling concerns professionally
- Maintain changes made due to customer's needs and expectations
- Perform general cleaning & housekeeping duties, while always maintaining a high level of presentation for The Star Theatre
- Actively promote upcoming events in the Theatre and keep up to date on the current property wide promotions and facilities
- Assist in emergency response procedures, including guiding patrons during evacuations and ensuring safety protocols are followed
What are we looking for
- Ability to provide exceptional customer service by meeting, greeting and escorting guests
- Willingness and availability to work a varied schedule based on business needs
- A natural ability to build memorable connections and take good care of our valued guests
What we can offer you
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
- Discounted parking available
- Up to 30% discounts across award our winning restaurants and accommodation
- Endless career growth and opportunities to learn and develop your career
- Opportunity to work with elite professionals and assets
Your role will be pivotal in shaping the success of our Entertainment team at The Star. Join us in making a difference.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.
