The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

As a Field Services Engineer, you will deliver hands-on technical support, equipment deployment, and incident resolution, partnering with stakeholders to keep systems running smoothly.

This is a fantastic opportunity to drive the seamless delivery of specialised IT Field Services and provide reliable, high-quality technology support.

A few of your responsibilities

• Provide timely and efficient IT service resolution for supported equipment and environments
• Deploy, configure, re-image and decommission IT equipment in line with asset management processes
• Troubleshoot IT infrastructure, desktop systems and software, providing 2nd level support where required
• Adhere to Incident, Change and Problem Management processes, including accurate record keeping in ServiceNow
• Ensure strict escalation, stakeholder communication and handover processes are followed

What are we looking for

• Demonstrated experience in IT Service Support with strong knowledge of networks, desktop environments and operating systems
• Excellent troubleshooting, analytical and problem-solving skills
• Strong communication skills with the ability to prioritise tasks and meet deadlines
• Qualification within IT, MCSE, MCSA, CCNA and/or ITIL Foundations certification (highly regarded)
• Currently hold, or ability to obtain a Queensland Casino Employee (CE) Licence (which includes thorough background checks)
• Flexible availability to work across a 24-hour/7-day roster

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

Your role will be pivotal in shaping the success of our systems at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.