Join The Star Gold Coast as a Reservations Agent Group Bookings, where you will play a key role in delivering a seamless accommodation booking experience for our group clients. Working closely with Sales, Event Planning and Front Office teams, you will manage group reservation requirements from initial handover through to arrival and departure, ensuring exceptional guest experiences while maximising revenue opportunities.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Full-time role with generous leave benefits and a supportive, people-focused leadership team
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career

What we are looking for

• Previous experience in a hotel reservations, front office, or group bookings environment
• Strong customer service, communication and relationship-building skills, with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated computer literacy, including proficiency in Microsoft Office; experience with Opera, Respak, ASEM or similar reservations systems
• A proactive and detail-oriented approach with the ability to identify upselling opportunities and deliver exceptional client experiences

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.