Field Services Engineer - IT Operations and Services.

Apply now Job no: 530262
Work type: Permanent Full Time
Location: Brisbane
Categories: Technology

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our team members, the communities in which we exist and our shareholders.

We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  


As our Field Services Engineer, reporting to the Product Lead End User Technologies, you will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks.

This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required.


A few of your responsibilities:

  • Configuration of I.T equipment
  • Re‐imaging of I.T equipment as required.
  • Provide guidance and support to our end users as well as other Field Services Team Members
  • Deployment of new and replacement I.T equipment  


What we are looking for:

  • 2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support
  • Experience in Troubleshooting and Supporting Windows 10, 11, macOS, iOS and AndroidOS
  • Experience in Troubleshooting and Supporting M365 Office Applications and Services
  • Experience in basic Microsoft Intune usage.
  • Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage.
  • Hardware Troubleshooting and Repair experience i.e. Laptops, Desktops


About you:

You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment.


Your role will be pivotal in maintaining quality standards and service level commitments according to business requirements and expectations.


What we can offer you:

  • Complimentary meal on site every day including hot meals, and more.
  • Flexible working arrangements
  • Discounted parking available in the city
  • Career development, training, and courses via The Star Academy
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Opportunity to work with elite professionals and assets


Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.


Our culture:

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   


It’s your time to SHINE! 

Click on the link below to make your next career move with The Star. 


Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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